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Common queries answered

Frequently asked Questions

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps. Read our Return Policy Page for more info.

If your order has been paid and you need to make a change or cancel an order, you must contact us within 24-48 hours. However, since orders are processed automatically, we cannot guarantee that this will be possible. Once the product, packaging and shipping process has started, it can no longer be cancelled.

We send a tracking code by email after item/s shipped.

You can contact us at any time from contact form or email info@ibroshop.com

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

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